Effective Date: 22nd July, 2025.
Last Updated: 22nd July, 2025.

This Privacy Policy explains how UnleashPOS collects, uses, discloses, and protects your information when using the WhatsApp integration through the UnleashPOS platform.

1. Information We Collect

a. Account Information

  • Business name, contact number, and user credentials

  • WhatsApp Business Account ID and access tokens

b. Message Metadata

  • Recipient phone numbers

  • Timestamps, delivery status, and message type

  • Webhook logs for sent/received messages

c. Usage Analytics

  • Logins, user actions, feature usage

  • IP addresses and device/browser data

d. Optional Content

  • Custom message templates (text only, or media URLs if supported)

  • Customer replies (stored temporarily for delivery and support)

2. Purpose of Data Collection

We collect and process the above data to:

  • Provide and maintain WhatsApp messaging functionality

  • Ensure message delivery and auditability

  • Offer technical support and resolve issues

  • Analyze usage for product improvement

  • Comply with legal obligations and prevent abuse

3. Data Sharing

We do not sell, rent, or trade your data.
We may share data with:

  • Meta Platforms, Inc. – to facilitate message delivery and API use

  • Law enforcement or legal authorities – only when required by law

  • Third-party infrastructure providers (e.g., hosting, analytics) – under strict confidentiality and data processing agreements

4. Security Measures

We use industry-standard practices to protect your data:

  • HTTPS encryption for all data in transit

  • Secure token management and API authentication

  • Role-based access control for internal staff

  • Routine security audits and monitoring

5. Data Retention

  • Message logs and metadata are retained for up to 90 days for operational and troubleshooting purposes.

  • Personally identifiable data is retained only as long as required for the stated purposes or legal compliance.

6. User Consent and Legal Basis

You must ensure your end users have:

  • Opted in to receive WhatsApp messages from your business

  • Agreed to be contacted through this medium

Your use of this service must comply with laws such as:

  • GDPR (EU)

  • CCPA (California)

  • PECR (UK)

  • Any applicable telecom and data protection laws in your region

7. Your Data Rights

You may have the right to:

  • Request access to the data we store about you

  • Rectify inaccurate or outdated information

  • Delete your data (where legally permissible)

  • Object to or restrict certain types of processing

To exercise your rights, contact us at contact@old.unleashpos.com.

8. Third-Party Links

The WhatsApp service and Meta platform may link to third-party sites not governed by this policy. We are not responsible for the privacy practices of such third parties.

9. Changes to This Policy

We reserve the right to update this policy. We will notify you of significant changes by email or platform notice.

10. Contact

For any privacy concerns, contact our Data Protection Officer:
📧 contact@old.unleashpos.com